IUT110 Introduction to the IS-U/CCS System
IUT110
Release 463 25.09.2003
IUT110 Introduction to the IS-U/CCS System 0-1
Copyright 0-2
SAP Utilities (IS-U/CCS) 0-3
Course Prerequisites 0-4
Target Group 0-5
Course Goals 0-6
Course Objectives 0-7
Course Content 0-8
IS-U/CCS: Overview 1-1
IS-U/CCS Overview: Unit Objectives 1-2
IS-U Overview: Business Scenario 1-3
mySAP.com: Overview 1-4
Workplace Internet Business Framework 1-5
mySAP Utilities: The Comprehensive Solution 1-6
Customer Relationship Management (CRM) 1-7
Business Information Warehouse (BW) 1-8
Functional Scope of the IS-U System 1-9
Integrated and Open System Landscape 1-10
IS-U/CCS Business Processes 1-11
Synchronized Business Objects 1-12
Marketing and Sales Process 1-13
System Infrastructure CRM, BW and mySAP Utilities 1-14
IS-U/CCS - Integration Model 1-15
The Strengths of mySAP Utilities 1-16
Solutions for the New Industry Market Model 1-17
Deregulated Market: Business Perspective 1-18
Sales and Marketing in IS-U/CCS (1) 1-19
Sales Processing 1-20
Sales and Marketing in IS-U/CCS (2) 1-21
Internet Self Services: Start Page 1-22
What is Energy Data Management? 1-23
Energy Data Management 1 1-24
Energy Data Management 2 1-25
IS-U Overview: Unit Summary 1-26
CIC 2-1
CIC: Unit Objectives 2-2
CIC: Business Scenario 2-3
The IS-U House 2-4
Various Business Partners 2-5
Roles of the Business Partner 2-6
Business Partner Data 2-7
Contract Account Data 2-8
Collective Bills 2-9
Contract Data 2-10
Connection Object Data 2-11
Premise Data 2-12
Installation Data 2-13
Point of Delivery Data 2-14
Business Objects in IS-U/CCS 2-15
What Is a Customer Interaction Center? 2-16
Customer Interaction Center: Requirements 2-17
Integration with External Communication Systems 2-18
The IS-U/CCS Customer Interaction Center 2-19
Customer Interaction Center (L-Shaped) 2-20
Workflow Inbox 2-21
E-Mail and Fax in the Workflow Inbox 2-22
Typical Uses of the CIC: Identification 2-23
Typical Uses of the CIC: Information 2-24
Typical Uses of the CIC: Front Office Process 2-25
Front Office Processes 2-26
Typical Uses of the CIC: Workflow 2-27
Using R/3 Workflow: Changing a Rate (Example) 2-28
Typical Uses of the CIC: Customer Contact 2-29
Contact Management in Customer Service 2-30
Customer Contact Data 2-31
CIC: Unit Summary 2-32
Customer Interaction Center Exercises 2-33
Customer Interaction Center (CIC) Solutions 2-46
Move-In/Out 3-1
Move-In/Out: Unit Objectives 3-2
Move In/Out: Business Scenario 3-3
Move-In Definition 3-4
Move-In: Prerequisites 3-5
Move-In: Business Master Data 3-6
The Move-In Process 3-7
Move-In: Options for Processing 3-8
Move-In: The IS-U House 3-9
Move-Out: Business Scenario 3-10
The Move-Out Process 3-11
Options for Move-Out Processing 3-12
Move In/Out: Business Scenario 3-13
The Move-In/Out Process 3-14
Options in Move-In/Out Processing 3-15
Move-In: Master Data 3-16
No Changes to Installation Data 3-17
Installation History 3-18
Move-In/Out: Unit Summary 3-19
Move-In/Out Exercises 3-20
Move-In/Out Solutions 3-30
Work Management 4-1
Work Management: Unit Objectives 4-2
What Areas does the Work Management System Cover? 4-3
Utility Management Services 4-4
Work Management: Technical Objects 4-5
Overview of Technical Objects 4-6
Supply Grid 4-7
Connection Object 4-8
Work Management: Services 4-9
Installation Services 4-10
Basic Structure of a Work Order 4-11
Sequence of Order Processing 4-12
Service Product: Concept 4-13
Service Product: Create Service Connection 4-14
The Installation Services Process 4-15
Create Service Connection 4-16
Work Management: Interfaces 4-17
Possible Configuration of an Interface Scenario 4-18
Technical Objects in Work Management and GIS 4-19
Device Repairs 4-20
Work Management: Unit Summary 4-21
Work Management Exercises 4-22
Work Management Solutions 4-23
Device Technology 5-1
Device Technology: Unit Objectives 5-2
Demands on Device Management 5-3
Device Management: Business Scenario 5-4
Device Technology: Device Category 5-5
The Device and the Device Category 5-6
Modeling of Devices 5-7
Integration with Logistics 5-8
Definition of Device Category 5-9
Device Category Data 5-10
Possible Elements of the Device Category 5-11
Device Category: Device and Register 5-12
Definition of Devices 5-13
Device Data 5-14
Definition of a Register 5-15
Register Data 5-16
Device Technology: Device Lifecycle 5-17
Central Data Objects - Integration in Logistics 5-18
Device Life Cycle 5-19
Documentation for the Device Lifecycle 5-20
Device Technology: Device Inspection 5-21
Introduction: Device Inspection and Certification 5-22
Certification Procedures Overview 5-23
Certification Procedure 5-24
Sampling Procedure 5-25
Inspection Using the Sampling Procedure 5-26
Periodic Replacement 5-27
Device Technology: Unit Summary 5-28
Device Technology Exercises 5-29
Device Technology Solutions 5-32
Device Installation 6-1
Device Installation: Unit Objectives 6-2
Device Installation: Business Scenario 6-3
Installation: Installation, Removal And Replacement 6-4
Business Scenario: Replacement of Sample Devices 6-5
Service Order Execution: Determining the Device Location 6-6
Definition of the Device Location 6-7
Device Location Data 6-8
Relationships Between Technical Objects 6-9
Service Order Execution: Device Replacement & Service Order Confirmation 6-10
Data Changes: Installation Location 6-11
Data Changes: Device Replacement 6-12
Technical and Billing-Related Installation 6-13
Installation: Installation Structure 6-14
Example of an Installation Structure 6-15
Technical Installation Structure 6-16
Billing-Related Installation Structure 6-17
Device Installation: Summary 6-18
Device Installation Exercises 6-19
Device Installation Solutions 6-22
Meter Reading ...
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