hp_service_manager_document_engine_guide.pdf

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HPServiceManager

FortheSupportedWindows®andUNIX®operatingsystems

SoftwareVersion:9.30

DocumentEngineGuide

DocumentReleaseDate:July2011

SoftwareReleaseDate:July2011

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Document Engine Guide

Legal Notices

Warranty

Theonly warranties forHP products andservices areset forth intheexpress warranty statements

accompanying such products andservices. Nothing herein should beconstrued as constituting an

additional warranty. HP shall not beliable fortechnical oreditorial errors oromissions contained

herein.

Theinformation contained herein is subject tochange without notice.

Restricted Rights Legend

Confidential computersoftware. Valid license from HP required forpossession, useorcopying.

Consistent with FAR 12.211 and12.212, Commercial ComputerSoftware, ComputerSoftware

Documentation, andTechnical Data forCommercial Items arelicensed totheU.S. Government

undervendor's standard commercial license.

Copyright Notice

© Copyright 1994-2011 Hewlett-Packard Development Company, L.P.

Trademark Notices

Adobe™ is atrademark of Adobe Systems Incorporated.

Java is aregistered trademark of Oracle and/orits affiliates.

Microsoft® andWindows® areU.S. registered trademarks of Microsoft Corporation.

Oracle® is aregistered US trademark of Oracle Corporation, Redwood City, California.

UNIX® is aregistered trademark of TheOpen Group.

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Document Engine Guide

Documentation Updates

Thetitlepage of this document contains thefollowing identifying information:

l Software Version number, which indicates thesoftware version.

l Document Release Date, which changes each time thedocument is updated.

l Software Release Date, which indicates therelease date of this version of thesoftware.

Tocheck forrecent updates ortoverify that youareusing themost recent edition of adocument, go

to:

http://h20230.www2.hp.com/selfsolve/manuals

This siterequires that youregisterforanHP Passport andlogon. ToregisterforanHP Passport

ID, goto:

http://h20229.www2.hp.com/passport-registration.html

Orclick the New users - please register link ontheHP Passport logonpage.

Youwill also receive updated ornew editions if yousubscribe totheappropriate product support

service. Contact yourHP sales representative fordetails.

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Document Engine Guide

Support

Visit theHP Software Support Online web siteat:

http://www.hp.com/go/hpsoftwaresupport

This web siteprovides contact information anddetails about theproducts, services, andsupport

that HP Software offers.

HP Software online support provides customerself-solve capabilities. It provides afast and

efficient way toaccess interactive technical support tools needed tomanage yourbusiness. As a

valued support customer, youcanbenefit by using thesupport web siteto:

l Search forknowledge documents of interest

l Submit andtrack support cases andenhancement requests

l Download software patches

l Manage support contracts

l Look upHP support contacts

l Review information about available services

l Enterintodiscussions with othersoftware customers

l Research andregisterforsoftware training

Most of thesupport areas require that youregisteras anHP Passport userandsign in. Many also

require asupport contract. ToregisterforanHP Passport ID, goto:

http://h20229.www2.hp.com/passport-registration.html

Tofindmore information about access levels, goto:

http://h20230.www2.hp.com/new_access_levels.jsp

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Contents

Document Engine Guide

1

Contents

5

Document Engine overview

8

What is the Document Engine?

8

Benefits of the Modular Approach

8

Consistency

8

Reduced Development Times

8

Flexibility

9

Accessing the Document Engine

9

Objects

10

Create and update Objects

10

Object Definition form and fields

11

Object Info tab field descriptions

12

Locking tab field descriptions

14

Revisions tab field descriptions

14

Variable and Global Lists tab field descriptions

15

Activities tab field descriptions

15

Alerts tab field descriptions

16

Approvals tab field descriptions

17

Manage Queues tab field descriptions

19

Views and Templates tab field descriptions

20

Notifications tab field descriptions

21

Search Configuration tab field descriptions

21

Defined Queries tab

22

Ranges tab

22

States

24

Searching

24

Record Lists

24

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Plik z chomika:

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application_setup_help_topics_for_printing.pdf (1403 KB)
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change_management_help_topics_for_printing.pdf (711 KB)
change_management.pdf (74 KB)
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