sm_programming_guide.pdf

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HPServiceManager
ForthesupportedWindows®andUNIX®operatingsystems
SoftwareVersion:9.30
ProgrammingGuide
DocumentReleaseDate:July2011
SoftwareReleaseDate:July2011
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Programming Guide
Legal Notices
Warranty
Theonly warranties forHP products andservices areset forth intheexpress warranty statements
accompanying such products andservices. Nothing herein should beconstrued as constituting an
additional warranty. HP shall not beliable fortechnical oreditorial errors oromissions contained
herein.
Theinformation contained herein is subject tochange without notice.
Restricted Rights Legend
Confidential computersoftware. Valid license from HP required forpossession, useorcopying.
Consistent with FAR 12.211 and12.212, Commercial ComputerSoftware, ComputerSoftware
Documentation, andTechnical Data forCommercial Items arelicensed totheU.S. Government
undervendor's standard commercial license.
Copyright Notice
© Copyright 1994-2011 Hewlett-Packard Development Company, L.P.
Trademark Notices
Adobe™ is atrademark of Adobe Systems Incorporated.
Java is aregistered trademark of Oracle and/orits affiliates.
Microsoft® andWindows® areU.S. registered trademarks of Microsoft Corporation.
Oracle® is aregistered US trademark of Oracle Corporation, Redwood City, California.
UNIX® is aregistered trademark of TheOpen Group.
Foracomplete list of open source andthird party acknowledgements, visit theHP Software
Support Online web siteandsearch fortheproduct manual called HP Service ManagerOpen
Source andThird Party License Agreements .
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Programming Guide
Documentation Updates
Thetitlepage of this document contains thefollowing identifying information:
l Software Version number, which indicates thesoftware version.
l Document Release Date, which changes each time thedocument is updated.
l Software Release Date, which indicates therelease date of this version of thesoftware.
Tocheck forrecent updates ortoverify that youareusing themost recent edition of adocument, go
to:
http://h20230.www2.hp.com/selfsolve/manuals
This siterequires that youregisterforanHP Passport andlogon. ToregisterforanHP Passport
ID, goto:
http://h20229.www2.hp.com/passport-registration.html
Orclick the New users - please register link ontheHP Passport logonpage.
Youwill also receive updated ornew editions if yousubscribe totheappropriate product support
service. Contact yourHP sales representative fordetails.
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Programming Guide
Support
Visit theHP Software Support Online web siteat:
http://www.hp.com/go/hpsoftwaresupport
This web siteprovides contact information anddetails about theproducts, services, andsupport
that HP Software offers.
HP Software online support provides customerself-solve capabilities. It provides afast and
efficient way toaccess interactive technical support tools needed tomanage yourbusiness. As a
valued support customer, youcanbenefit by using thesupport web siteto:
l Search forknowledge documents of interest
l Submit andtrack support cases andenhancement requests
l Download software patches
l Manage support contracts
l Look upHP support contacts
l Review information about available services
l Enterintodiscussions with othersoftware customers
l Research andregisterforsoftware training
Most of thesupport areas require that youregisteras anHP Passport userandsign in. Many also
require asupport contract. ToregisterforanHP Passport ID, goto:
http://h20229.www2.hp.com/passport-registration.html
Tofindmore information about access levels, goto:
http://h20230.www2.hp.com/new_access_levels.jsp
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