LC2000 Service Manual.pdf
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HP NetServer LC 2000
Service Manual
Online Version: 2.0
Last Updated: April 2000
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose
. Hewlett-Packard shall
not be liable for errors contained herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not
furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright. All rights are reserved. No part
of this document may be photocopied, reproduced, or translated to another language without the prior written
consent of Hewlett-Packard Company.
Windows NT
§
and Windows 95
§
are registered trademarks of Microsoft in the U.S. and other countries.
Torx
§
is a registered trademark of CamCar/Textron, Inc.
Hewlett-Packard Company
Network Server Division
Technical Marketing/MS 45SLE
10955 Tantau Avenue
Cupertino, CA 95014 USA
¨ Copyright 2000, Hewlett-Packard Company.
Audience Assumptions
This guide is for the person who services LAN servers. Hewlett-Packard Company assumes you are
qualified in the servicing of computer equipment and trained in recognizing hazards in products with
hazardous energy levels and are familiar with weight and stability precautions for rack installations.
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Contents
1 General Information ...................................................................................................................1
Notice to Service Technicians......................................................................................................1
Removing Covers - Pedestal (LC 2000) ......................................................................................1
Removing Covers - Rack Mount (LC 2000r)................................................................................3
Lights and Indicators ....................................................................................................................7
Front Panel ..............................................................................................................................7
Rear Panel ...............................................................................................................................8
Communication Ports...............................................................................................................8
2 System Information..................................................................................................................11
Boot Drive Priority ......................................................................................................................11
Connector Pinouts......................................................................................................................12
Video Connector Pinouts .......................................................................................................12
Serial Port Connector.............................................................................................................12
Parallel Port Connector..........................................................................................................13
Mini-DIN Connectors..............................................................................................................13
LAN Connector ......................................................................................................................14
Technical Specification ..............................................................................................................14
HP NetServer LC 2000/2000r Input Power ...........................................................................14
HP NetServer LC 2000/2000r Power Ratings .......................................................................15
Power Supply.........................................................................................................................15
Environmental Requirements ................................................................................................15
Physical Requirements ..........................................................................................................17
Switch Settings...........................................................................................................................18
System Board Illustrations .........................................................................................................19
3 Parts Information .....................................................................................................................23
Covers, Fans, Power Supply Exploded View.............................................................................23
System Board Exploded View....................................................................................................23
Mass Storage Exploded View ....................................................................................................24
Replaceable Parts List ...............................................................................................................24
4 Diagnostics ...............................................................................................................................27
Diagnostics.................................................................................................................................27
Boot Diagnostics ....................................................................................................................27
Minimum Requirements for Boot Diagnostics .......................................................................27
HP NetServer DiagTools............................................................................................................27
DiagTools Capabilities ...........................................................................................................28
About Error Messages ...........................................................................................................29
Advantages and Limitations of Hardware Diagnostics ..........................................................29
Event Log Display Utility ............................................................................................................29
POST Routines ..........................................................................................................................29
Beep Codes ...............................................................................................................................31
Error Messages ..........................................................................................................................32
5 Troubleshooting.......................................................................................................................43
Preventive Maintenance Procedures .........................................................................................43
HP NetServer Troubleshooting Tips ..........................................................................................43
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The System Will Not Power Up..............................................................................................43
The System Will Not Boot ......................................................................................................44
Intermittent Failures ...............................................................................................................44
Troubleshooting Checklist ..........................................................................................................44
BIOS Recovery...........................................................................................................................47
Password Problems ...................................................................................................................49
General System Problems .........................................................................................................49
DIMM Memory Problems............................................................................................................52
CD-ROM Problems ....................................................................................................................53
Flexible Disk Drive Problems .....................................................................................................55
Keyboard and Mouse Problems .................................................................................................55
Network Interface Problems .......................................................................................................56
Power Problems .........................................................................................................................57
Printer/Datacomm Problems ......................................................................................................59
SCSI Subsystem Problems ........................................................................................................60
PCI Board Problems...................................................................................................................63
Video/Monitor Problems .............................................................................................................64
6 Replacing Parts ........................................................................................................................67
Safety Information ......................................................................................................................67
Service Tools Required ..............................................................................................................67
Replacing the Pedestal Base .....................................................................................................67
Replacing the Pedestal Base .................................................................................................68
Replacing the System Battery ....................................................................................................68
Replacement ..........................................................................................................................69
Replacing the Bezel ...................................................................................................................69
Replacing the Pedestal Bezel ................................................................................................70
Removing the Rack Bezel......................................................................................................70
Replacing the Rack Bezel ......................................................................................................71
Replacing the CD ROM Drive ....................................................................................................71
Replacing the CD ROM Drive ................................................................................................72
Replacing the Control Panel.......................................................................................................72
Replacing DIMMs .......................................................................................................................74
Memory Configuration Guidelines..........................................................................................74
DIMM Removal ......................................................................................................................74
DIMM Replacement ...............................................................................................................75
Replacing the Hot Swap Drive Cage..........................................................................................76
Replacing the Hot Swap Drive Cage .....................................................................................78
Replacing the Duplex Card ........................................................................................................78
Replacing the Duplex Card ....................................................................................................80
Replacing the Fan Assembly......................................................................................................81
Replacing the Flexible Disk Drive ..............................................................................................83
Replacing the Flexible Disk Drive ..........................................................................................84
Replacing Hot Swap Drives........................................................................................................85
Removing Hot Swap Drives ...................................................................................................85
Replacing Hot Swap Drives ...................................................................................................86
Replacing Non Hot Swap Drives ................................................................................................87
Replacing Non-Hot Swap Drives ...........................................................................................88
Replacing PCI-Latch Hardware..................................................................................................88
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Replacing a Power Supply .........................................................................................................89
Power Supply Replacement ..................................................................................................91
Replacing the System Board......................................................................................................92
Replacing the System Board .................................................................................................95
Replacing the Processor Terminator Card.................................................................................95
Replacing the Processor Terminator Card ............................................................................96
Replacing VRMs ........................................................................................................................97
Replacing the VRM ................................................................................................................98
Index ..............................................................................................................................................99
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