DOC-00101049 [SAGA] Proximity sensor malfunction A01.pdf

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HTC Corporation

Technical Service Advisory

DOC-00101049

Released Date:

2011/6/19

Revision:

A01

Model:

SAGA

Material Used:

N/A

Title:

[SAGA] Proximity sensor malfunction

Reference DOC:

DOC-00100196

Revision Detail:

Category:

H/W Related

Related Team:

WW ASP

Failure/Repair Code:

F307.8 (Proximity Sensor Malfunction) / P001

(Apply modification/fix per Service Advisory

(Level1))

Effective Date:

2011/6/19

Description:

Latest Diagnostic program V5.03A is released to resolve SAGA Proximity sensor malfunction.

Action:

1. Download the latest diagnostic program (DOC-00094963) from SDO.

( Diagnostic program version must be V5.03A or later )

2. Follow the latest SAGA Service Manual (DOC-00093811) Chapter4.4 Hardware Calibration to

recalibrate Proximity sensor.

( Service Manual version is A04 or later )

P Sensor Calibration-1

Select P sensor calibration to calibrate it.

I.

P Sensor Calibration-2

II.

Put the device into the bottom holder of the P

sensor calibration fixture (P/N: RTT-00135).

III.

Lock the top holder to secure the device with the

horizontal position.

IV.

Put the 1.5cm height cover on the fixture as

photo shown and press Vol_Down to do 1’s

calibration.

Do not touch or move the phone during the

calibration process. Perform the calibration

again once it shows error message.

Note

P Sensor Calibration-3

HTC confidential

© 2011, HTC CORPORATION ALL RIGHTS RESERVED. Page 1 of 2

SA-HW006-0916

6/20/2011 6:58:24 PM

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V. Take away height cover from the fixture.

VI. Press Vol_down to do 2nd P sensor calibration.

VII. The Calibration will automatically complete and

exit to main menu.

Do not touch or move the phone during the

calibration process. Perform the calibration

again once it shows error message.

Note

3. If Proximity sensor recalibration cannot fix the issue, follow normal repair process.

Reporting rule for in-warranty repair:

Use F307.8/P001 if recalibrating Proximity sensor fixes the issue.

Failure

code

Repair

code

Material Used_1

Warranty1

Material Used_2

Warranty2

Material Used_3

Warranty3

F307.8

P001

Y

Product Owner:

Kent.YC_Wu

HTC Contact :

Name: Alvin Tan

Tel: +441753218960 #8928

E-Mail ： alvin_tan@htc.com

Originator:

Alvin Tan

Approved By:

Jeff Chou

Service site:

Engineer leader sign :

Implement Date:

All Related Personnel Sign here:



Confidentiality: This document is only authorized for the assigned service partner in repair service and is confidential and/or

legally privileged. The document must not be copied or shown to anyone without HTC’s permission.

HTC confidential

© 2011, HTC CORPORATION ALL RIGHTS RESERVED. Page 2 of 2

SA-HW006-0916

6/20/2011 6:58:24 PM

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