0814473857CoachCounseling.pdf

Coaching,

Counseling &

Mentoring

Second Edition

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Coaching,

Counseling &

Mentoring

HowtoChoose&UsetheRight

Technique to Boost Employee

Performance

Second Edition

Florence M. Stone

American Management Association

New York

•

Atlanta

•

Brussels

•

Chicago

•

Mexico City

•

San Francisco

Shanghai

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Tokyo

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Toronto

•

Washington, D.C.

Special discounts on bulk quantities of AMACOM books are

available to corporations, professional associations, and other

organizations. For details, contact Special Sales Department,

AMACOM, a division of American Management Association,

1601 Broadway, New York, NY 10019.

Tel: 212-903-8316. Fax: 212-903-8083.

E-mail: specialsls@amanet.org

Website: www.amacombooks.org/go/specialsales

To view all AMACOM titles go to: www.amacombooks.org

This publication is designed to provide accurate and authoritative

information in regard to the subject matter covered. It is sold with the

understanding that the publisher is not engaged in rendering legal,

accounting, or other professional service. If legal advice or other expert

assistance is required, the services of a competent professional person

should be sought.

Library of Congress Cataloging-in-Publication Data

Stone, Florence M.

Coaching, counseling & mentoring : how to choose & use the right technique to boost

employee performance / Florence M. Stone.—2nd ed.

p. cm.

Includes bibliographical references and index.

ISBN-10: 0-8144-7385-7

ISBN-13: 978-0-8144-7385-6

1. Mentoring in business.

2. Employees—Coaching of.

3. Employees—Counseling

of.

4. Employees—Training of.

I. Title.

II. Title: Coaching, counseling and

mentoring.

HF5385.S76 2007

658.3 124—dc22

2006024994

2007 Florence M. Stone.

Printed in the United States of America.

This publication may not be reproduced,

stored in a retrieval system,

or transmitted in whole or in part,

in any form or by any means, electronic,

mechanical, photocopying, recording, or otherwise,

without the prior written permission of AMACOM,

a division of American Management Association,

1601 Broadway, New York, NY 10019.

Printing number

10987654321

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